T-Mobile customers on Long Island could be among those eligible for reimbursements and other benefits under an agreement announced by New York Attorney General Letitia James after the wireless company raised rates on plans advertised as having guaranteed prices.
James said approximately 252,957 customer plans across New York were affected when T-Mobile increased monthly charges by about $5 per line in 2024. The agreement provides for more than $38 million in potential reimbursements and other benefits for New York consumers.
According to the Attorney General’s Office, T-Mobile had marketed certain cellular plans with assurances that customers’ rates would remain unchanged. The company later increased prices for customers enrolled in those plans.
Under the agreement, eligible customers will be offered reimbursement or other benefits. Some customers will also have the option to keep their existing plans without additional price increases until at least 2029.
T-Mobile must also pay $98,000 to New York and comply with additional requirements governing how the company advertises price guarantees.
T-Mobile has retail operations throughout Nassau and Suffolk counties, including stores in communities such as Hicksville, Garden City, Huntington Station, Patchogue, Riverhead and Ronkonkoma. A T-Mobile business office is also listed at 135 Pinelawn Road in Melville.
The Attorney General’s Office did not say how many of the affected customers live in Nassau or Suffolk counties. The agreement also does not allege that any particular Long Island T-Mobile store was responsible for the advertising or rate increases at issue.
Photo: A T-Mobile retail store on Long Island. New York Attorney General Letitia James announced an agreement providing reimbursements and other benefits to eligible customers following disputed rate increases. (Google Maps Street View)
Find Crime News in Your Town
Explore arrests, investigations and crime reports from communities across Long Island.
